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My Kindle Broke

Since I wrote about how wonderful my Kindle is, I feel like I have the obligation to show the flip side, like the fact that the screen died this weekend. Black, horizontal lines appeared all over it.

Doesn't this just break your heart?

If you look online, you’ll find other examples of this, as well as suggestions for fixing it. So I tried charging it up. I tried resetting it two different ways (by pressing alt-shift-R and by pressing the tiny button next to the power jack with a paperclip). I tried refreshing the screen (by pressing alt-G). The parts of the screen that weren’t covered in black changed, but it didn’t solve the problem.

Since I’ve only had it four months, it’s still under warranty. I contacted Amazon (by phone, since their email response was useless), and they were very prompt about sending a replacement. I received it today, with prepaid packaging to send the malfunctioning one back to be refurbished.

Four months is really not a good lifespan for an electronic device. Technically, I’ve passed the magic number where it breaks even with paper books (22.5), but I expected it to last a lot longer than that. The idea is for it to be more efficient than books.

But this whole thing has underscored just how addicted I am. It’s driven me crazy to go five days without it. That’s only partially because I was in the middle of a good book. Every time I have to close my book because I need to do something with my hands, I miss it. Every time I need to turn the page on the bus, I miss it. It’s just a better reading experience.

I really hope the new Kindle doesn’t develop a problem with the screen, too. I’ll keep you posted.


Comment from Elisabeth
Time May 6, 2010 at 9:00 pm

Not to worry—I think this is an aberration. There are several Kindles in my extended family, and they are all working as well as they did one and two+ years ago.

Comment from Brenda Pike
Time May 6, 2010 at 9:24 pm

Good to know. I love it so much!

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